Refund policy

Return & Refund Policy

We have a 48-hour return/complaint policy, which means you must contact us within 48 hours of receiving your order to request a return or report any issue with the product.

To be eligible for a return, your item must be in the same condition in which you received it — unused, unopened, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or file a complaint, please contact us at customercare@vanshiwellness.com within 48 hours of receiving your order.

Returns must be sent to:

VANSHI WELLNESS
144/2, Patel Vas, Kocharab,
Ahmedabad, Gujarat – 380006

If your return is accepted, we’ll provide you with return instructions, including how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

For any return-related questions, you can contact us at customercare@vanshiwellness.com.

Damages and Issues

Please inspect your order immediately upon receiving it. If the item is defective, damaged, incorrect, or there is any other issue with your order, you must contact us within 48 hours of delivery so that we can evaluate the issue and provide an appropriate resolution.

Complaints raised after 48 hours of delivery may not be eligible for a return, replacement, or refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding the eligibility of a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the product you want is to return the eligible item you have. Once the return has been accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, where applicable under relevant consumer protection laws.

The item must be in the same condition in which you received it — unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at customercare@vanshiwellness.com.